I wouldn’t propose your organization to put carpet within a Pet dog property. The function was awful and so they don. care. The salesman was just as negative. I referred to as him 6 instances and he hardly ever bothered to simply call back again. Its been a nightmare. I’m inside of a wheelchair And that i have to step in excess of extension cords at any time in which I'm going.
Was offered a free of charge area carpet mounted, took quite a few weeks to accomplish because Those people installers had car issues, couldn’t ensure it is or experienced to depart early as the supervisor at Empire desired them at A further work that was a lot more essential. It's been another month, One more five calls designed, carpet in free of charge home and compensated area now coming aside with the appears. A further lousy installation occupation. Spoke to some Tim Sherwin (864-973-8096) from Empire whose reaction was; “you got a absolutely free roomâ€, “we use subcontractorsâ€, which in his head justifies the awful occupation performed in that no cost space plus the nightmare sequel to the opposite space which wasn't absolutely free.
Spoke with a few lady who at the beginning refused to supply aid and afterwards claimed will pay for fifty percent but immediately after possessing Skilled plumbers test it out flooring is WARPED, soaked all around so this leak is happening quite a while.
Now Here's exactly where it actually will get bad, Friday waited around all day no service, Shock, the installers once more went the wrong dwelling yet again, referred to as service Dept all over again, very long wait, I needed to persuade them that I was property and are available to find out they went to my mom’s property all over again (across city) She's not at your house. Ok wait it gets even worse. I talked them no service Dept. and established the installation date for the next Monday, The installers connect with me and tell me that they will be at your home amongst 1pm-3pm, perfectly it is possible to’t believe it but I can 3pm no-one experienced confirmed up. Yes I realize that you are laughing now but again they went to the incorrect address. known as Service Dept yeah appropriate, they told me which i was scheduled for installation for Nov 19th, (The day my mother was to possess her carpet set up) are you kidding me not once again.
Should you were being to usher in a whole new and “superior top quality†carpet, the you would probably also have to have to exchange the carpet in the sport area and stair scenario because it is the same sample as the living room ground. The carpet within the staircase has presently began to fray to the corners (which can be extremely Weird due to the fact that spot can not even be walked on) and the edges with the carpet in the sport area have now began to individual from hardwood flooring.
There was Definitely no “customer†in his Customer Service. It absolutely was simple to us that the process was his way or no way. He was not willing to even take into consideration the specific situation.
February 20, 2018 at 2:fifty eight pm We experienced berber carpet set up in September of 2016. By November, the carpet was slipping apart, frayed and looked to be at the very least 20 years previous. An inspector was out and promptly said this was a producer’s defect And they'd ship a gross sales individual out for us to decide on empire today carpet review a fresh carpet to generally be installed at no supplemental cost to us. We met Using the product sales person, chose another carpet and set up a time (February 2017) for installation. By August, seams had been failing and it took right up until November 4th for an inspector to return out, take pictures and explain to us that we must always listen to one thing back again in a few days. A week passed and we had not read from anyone. Harm having worse, holidays approaching. I used to be phoning each day and could not speak to any person nevertheless the “call Centre persons†– who ended up excellent – knowledge and as practical as their occupation restrictions could be. I acquired a letter within the mail stating they had been wanting to attain me and could I make sure you phone a selected number. I did so and I had been informed they are actually leaving messages for me every day – Definitely?! Mainly because I love dwelling with harmed carpet; especially approaching the vacation entertaining time on the yr!!!! Absolutely everyone else on earth could access me but Empire Carpet!
We apologize to your experience, and assure you that the fears are crucial to us. Make sure you electronic mail us at your earliest advantage at customersupport at empire-today.com using your account and contact details, and point out Headquarters in the topic line so we could further more help you.
Crickets. I also educated them that Once i did return the decision, I was told my ticket would now drop by Guarantee Repairs and that they had four business enterprise times to receive again to me. They did not get back to me.
My poor mom stayed home all day long looking ahead to the installers. We made 3 calls all over the class on the working day to try a time period to no avail!
I'd add. Each time we named the corporation held repeating “let me get in touch Along with the installers maintain on†plus they under no circumstances could?! Don’t they may have phones on The work. They were rude and couldn’t be bothered.
We apologize on your expertise and regret to hear that you just have been unhappy. We’ll be even more investigating your considerations, and we’ll be in connection with you before long.
A number of the quarter round for that kitchen an barhrooms continue to hasnt been put in. At the least he introduced some today.
We dislike delays as much as you do, and sincerely regret the inconvenience. We’ll be in contact with you Soon to reschedule your installation.